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Table of Contents
Why was I billed? How do I cancel my subscription? I don’t recognize a transaction, how can I verify what it was for? How do I update billing information? What is your refund policy?
Frequently Asked Questions

Why was I billed?

Smodin offers AI-powered tools for writing, grading, plagiarism checking, and more. Users have the flexibility to cancel their subscription at any time.

How do I cancel my subscription?

To cancel your subscription:

  • Log in to your account.
  • Go to “My Account” > “Subscription.”
  • Click on “Cancel Subscription” at the bottom of the page.

I don’t recognize a transaction, how can I verify what it was for?

To see past bills and invoices:

  • Log in to your account.
  • Go to “My Account” > “Subscription.”
  • Click on “Manage billing” and then “Billing History.”

If you need further assistance, please email us your questions.

How do I update billing information?

To update your payment information:

  • Log in to your account
  • Go to “My Account” > “Subscription”.
  • Click on “Manage billing” and then “Payment Methods.”

From there, you can update your details. If you need further assistance, please email us your questions.

What is your refund policy?

We do not offer refunds for digital products as they cannot be returned. However, we provide a free version of our product so you can try it out before subscribing.